The alternative contact channels Research carried out by Ember services highlights the value of choice in the range of contact channels for improving customer care. Some examples of the benefits are: 1. Web contact: National Rail Enquiries has migrated 80% of all contacts to the web. They have seen customer enquiries grow by 343% over nine years [...]
Category Archives: News
Call Management and Salesforce
January 23, 2012 – 7:43 pm
Here in Call Management we have a full understanding and experience of managing customer requests via various CRM Systems. We have a number of customers who manage their systems via the mentioned CRM system Salesforce. Salesforce.com is a service (SaaS) company that distributes business software on a subscription basis. Salesforce hosts the applications offsite and [...]
Merry Christmas
December 15, 2011 – 9:49 am
“We wish you a merry Christmas, we wish you a merry Christmas…” Will it be this song that makes me realise that Christmas is here? Or is it because there are so many things going on in our office? Christmas in Call Management is very evident. Christmas decorations, secret Santa, Christmas party, Christmas cake… and [...]
30th November: Call Management top models
November 29, 2011 – 7:48 pm
Shortly, “Call Management” will be renewing all website’s photos and with this objective in mind, is holding a photo session in its Cork offices (Ireland) next Wednesday 30th of November. How to arrive? All staff is welcome to this event. Call Management wants to give the opportunity to all agents to be part of the corporative [...]
SFA nomination in the services category
November 17, 2011 – 10:25 pm
Call Management has been nominated in Small Firms Association Awards in the Services category. The aim of the SFA (www.sfa.ie) National Small Business Awards is to celebrate the achievements of small businesses in Ireland, and to recognise the vital contribution of the small business sector to the Irish economy and to showcase Ireland’s entrepreneurial talent. [...]
Staff retention in the Contact Centre industry
November 10, 2011 – 7:06 pm
Amarach research, 2011, shows in its last report that 30% of Call Centre industry feels retention of staff is a challenge. Call Management doesn’t share this preoccupation. Call Management’s manpower has been increasing year after year and the skill set of our staff is wide and varied leading to a vibrant and dynamic office environment. [...]
Property Management
September 30, 2011 – 1:30 pm
Call Management has 10 years of experience in Property Management. We have been in operation since 2001 and from the very start we have been providing our clients with After Hours Property Management Support. Our company currently provide over 45000 apartments in Dublin with After Hours Support. As this is a highly specialised industry our [...]
